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SHIPPING POLICY

International Shipping: We provide premium worldwide shipping for all our collections.

Handling & Delivery Time: All orders are dispatched via trusted international logistics carriers. Delivery typically takes approximately 1 -3week (7-20 business days) from the date of shipment.

Shipping Cost: Free Shipping. The shipping costs are fully covered and borne by the sender.

REFUND & RETURN POLICY

Damaged Items (Ceramics & Delicate Goods): Since ceramics are fragile art objects, please inspect your parcel immediately upon arrival. In the unfortunate event of transit damage, please take photos of the broken items alongside the packaging immediately and contact us. We will initiate a compensation claim with the logistics company and fully refund all your expenses for non-human induced damages.

Returns & Dissatisfaction: Due to the handmade nature, natural materials, and unique aesthetic variations of our teaware, tea, and incense products, we do not accept returns or exchanges based on personal subjective dissatisfaction or if you simply dislike the item after receiving it. We do not bear risks related to subjective personal preferences once the goods are delivered in perfect condition.

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Australia USD $
Bahrain USD $
Canada USD $
France USD $
Germany USD $
Hong Kong SAR USD $
Italy USD $
Japan USD $
Kuwait USD $
Malaysia USD $
Monaco USD $
Morocco USD $
Portugal USD $
Qatar USD $
Singapore USD $
United Arab Emirates USD $
United Kingdom USD $
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