Refund policy

Damaged Items (Ceramics & Delicate Goods): Since ceramics are fragile art objects, please inspect your parcel immediately upon arrival. In the unfortunate event of transit damage, please take photos of the broken items alongside the packaging immediately and contact us. We will initiate a compensation claim with the logistics company and fully refund all your expenses for non-human induced damages.

Returns & Dissatisfaction: Due to the handmade nature, natural materials, and unique aesthetic variations of our teaware, tea, and incense products, we do not accept returns or exchanges based on personal subjective dissatisfaction or if you simply dislike the item after receiving it. We do not bear risks related to subjective personal preferences once the goods are delivered in perfect condition.